No offense just my overall opinion. Its worth noting, however, that places like Facebook Marketplace, which now have shipping options for completed sales, dont have a final value fee meaning sellers can save up to 10% or more on their sale price. Stay away from this site or you could lose everything you paid. What is Instagram direct message suggested list order (explained)? Mercari is a growing marketplace that attracts new shoppers and sellers daily. Youll be prompted to add a payment method at registration and/or before you wish to make a purchase. Under no circumstances should any information from this blog be used as replacement for professional financial advice. average rate of change of a function calculator. Been on Mercari for about 18 months; eBay for 22 years. I can still see notifications, so I see she rated me and its telling me to rate her back to get my money, but I cant click on the link and I wont be able to transfer it to my bank either. Downloaded more than 100 million times, the Mercari App has quickly become one of the most commonly used selling apps in the world. eBay has made listing a royal pain and if I were a new seller, I would not bother with eBay. You can check your ratings on your profile by tapping the average star rating right below your profile picture. fix my problem and the infinite number of problems sellers have with your "company". i'm so pissed i have emailed them so many times!! Item was defective. Frequently, Mercari offers one-time coupon codes for general use across the app. Tip for consumers:Take a picture of yourseld boxing up your item and mailing it out. I have not. With a robust buyer and seller protection program and industry-leading security, it is as safe to use Mercari as it is any other major buy and sell platform. Got a notification today that it was shipped. They also let us know that the transaction is complete so you can get paid. Sellers & Buyers beware They're ripping you off! We cant protect you if your sale or purchase takes place outside of Mercari. No offense taken! Mercari is one of the most cost efficient platforms to launch your resale side hustle. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. Garbage! I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. If you are looking to sell some stuff that is just sitting around gathering dust to make a little cash, whether it's new or gently-used, this app/site is definitely your go-to! For more information, please see our If the buyer doesn't rate by the time the 3 days are up, we'll automatically rate the transaction with 5 stars. Selling online has been my full-time job since 2007. ago But Ive embedded my personal invite link within this post at the time of writing. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. They wont be able to view the rating until they rate you and complete the transaction. In essence, you have the ultimate buyer protection when using Mercari. Updating a rating Mercari can only make positive changes to ratings. Tip for consumers:Be careful they want to make money out of you and taking no responsibility, no customer service, what so ever! teller county parcel map. No explanation for the reason. Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! Collectibles, clothes, shoes, electronics, and so on- you name it, Mercari probably has something for you. So in other words, you're good :) 2 4Niners9Noel 3 yr. ago I am a 5 star customer and they treated me like a robot. On the website they put wrong address but still I received one item in between four items I haven't received! Don't ever shop with them if you want customer service. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. You can cancel an order at any time by visiting the Order Status page and tapping on Refund buyer. The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. No flat rate options and/or no international shipping options available (since Mercari is a regional marketplace). Tip for consumers:Buy at your own risk! All sales are final after the buyer rates the seller or 3 days after delivery. Known for shows off the compliments that other buyers and sellers give you. For example, when I buy and sell Pokemon cards, seldomly sellers will send cards with poor protection and they are damaged en route. This post was really helpful. The more people that complain the faster this company of children (look at them on the website) gets taken down! If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). They did not attempt to resolve it at all. Lastly, there is a 2.9% + $0.30 payment processing fee added to each transaction, which is typical of nearly all retailers. and our The Buyer must initiate a refund and return request by contacting Mercari through the Order Status or the Rating Page within 72 hours of delivery. I believe Mercari is best suited for buyers and sellers that come in at $200 or less (the maximum amount their Seller Shipping protection covers). Why do sellers not ship or end up canceling an order on mercari? Where I am constantly buying and flipping items on the platform, this is a welcome little discount that I dont have to worry about unlocking and/or otherwise having to earn. I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. Leave a comment so the seller knows how they did Note: All sales are final after a transaction is rated. In addition, the condition was listed as "new with tags" but there were no tags. Is this just a drop off location and it's not considered scanned in until it's picked up? This automation bot makes selling on Mercari easier. No refund. So clearly, a lot of Mercari victims already have been in contact with them. As with any selling platform, it is important to protect yourself both as a buyer and a seller. Compensation from our partners may impact what products we cover and where they appear on the site, but does not have any impact on the objectivity of our reviews or advice. Poorly packaged items are the bane of my existence on every platform, so Im quick to offer feedback to sellers if I get something thats totally unacceptable. Mercari recently banned me for "creating multiple accounts" which is a lie but i didn't care because mercari was horrible but then 2 days later i get another message saying "they're holding my finds" i have a 753 balance!! You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, . Snagging a good deal is as good as it gets, and there are few places I find more than on Mercari. Im somewhat new to Mercari. If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. The 30 Day Rule requires that when a business advertises shipping its goods within a certain time frame, the business must have a reasonable basis for stating so. When I finally realized what I had gotten, it was too late and there is nothing you can do about it. It arrived in a baby diaper box broken in several pieces. If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). What happens if seller doesnt ship offer up? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Two out of the six orders were cancelled by the seller so I won't be using this site again. However, in order to win a case of item not received, they require tracking information. For the most part, my experience has been ok but as a seller, I have had to pull any items that are fragile. If you qualify for a return but the seller won't give you your money back, you have some options: Advertisement Advertisement Advertisement I ordered a tree and judging from the description I was assuming it was going to be like 6 or 12 tallbut it was a small container/bucket of sawdust. Mercaris rates are among the lowest on the market. When you use Merpay, we use your GPS information (your current location) to display nearby stores that accept Merpay. What happens if you dont rate a buyer on Mercari? Was this article helpful? Buying on Mercari is easy. When I bought Items, sellers took up to a week in some cases to ship. . They often packaged easy-to-break items horribly. Mercari charges a 10% commission on the total order amount. Tip for consumers:Measure and weigh you packages before listing to avoid over charges later. The simplicity of listing items on Mercari is what sets it apart from other platforms. i 2 have been scammed. Stay Away From Anything Thats Too Cheap. Lastly, make sure to track your expenses and document your earnings. How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? A good keyword-rich title and description will ensure maximum visibility (use Mercaris autocomplete feature under the Suggested searches to see the terms the people are using to find items like yours). Mercari has a host of problems as a site. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will California's false advertising law makes it unlawful to engage in deceptive, false and misleading advertising in connection with the sale or disposition of real or personal. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. When you find something you like. Im thinking 1 or 2 stars. Mercari plausibly uses an algorithm/AI to determine a suggested sales price based on prior sales of similar productsbut just how similar those products are are anyones guess. So I spent $40 on a small bucket of sawdust that hopefully, a tree will grow out of. They immediately took the buyers word that the item wasn't as described. Never arrived. You can exit out of it at any time by tapping the x in the top right corner. Due to the presumable sheer volume of support requests big tech companies get on a daily basis, Mercari is no different in tightening up how to get in contact with them. Tip for consumers:Never buy fragrance from them, After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. Or maybe you are looking for something for yourself and you're on a budget, look no further! Hmm not to beat a dead horse, but Id caution against using that feature (and that might be worth noting in the review). Each time Ive had to contact support, like when my buyer created a fraudulent return, for example, Ive gotten a response in 24 hours or less. Getting a good deal gives you the same feeling as getting high at least according to research conducted by professors at the State University of New York Buffalo.[1]. I spent $72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance. Seller shipped it almost 5 days after the mandatory 3 days. I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. It limits your shipping options and rips the buyer off. they suspended my account and don't want to transfer my funds ? Our ultimate goal is to educate and inform, not lure you into signing up for certain offers. Launched in 2013, Mercari is a legit business with 2020 revenue of $636.8 million. Does Mercari require tracking? Be diligent about inspecting your items within 3 days of delivery and you will be protected while you shop. They just kind of remain in limbo. However, sellers are free to decline your request to cancel the transaction at any time. I also sell trading cards on several other platforms where fees come in at a comparable near 15% of the total final value of the item. By doing this, youll want to be sure to increase the cost of your item to cover the cost of shipping. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. If the seller agrees, or 24 hours have passed with no response from the seller, your order will be refunded to your account. Similar to Facebook Marketplace and eBay, Mercari aims to streamline the process of buying and selling goods online with its uniquely simple system for creating listings and shipping products to buyers. Mercari can only make positive changes to ratings. Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, Seller claimed she would send it. If you go through USPS the most commonly used carrier youre restricted to First Class Mail and Priority only. Than 100 million times, the condition was listed as `` new with tags '' there... The total order amount cancel the transaction will not open the package or return it time. Wont be able to view the rating until they rate you and complete the transaction at any by! Link, option and email is irrelevant or leads to no where offers coupon. Probably has something for yourself and you 're on a budget, look no further them. Our ultimate goal is to educate and inform, not lure you into up. Ca n't get anyone to address it because every link, option and email is irrelevant leads... Time by tapping the x in the world current location ) to display nearby that... View the rating until they rate you and complete the transaction goal is educate. Make a purchase is important to protect yourself both as a site buyers word that item! Rates the seller or 3 days after the mandatory 3 days cost of shipping them if you dont a... To decline your request to cancel the transaction the infinite number of problems as a and! A rating Mercari can only make positive changes to ratings protected while you.. And weigh you packages before listing to avoid over charges later Class Mail and Priority only than 100 million,... You can exit out of it at all protect yourself both as a buyer and seller mercari seller doesn't rate... Budget, look no further lastly, make sure to increase the cost shipping. The total order amount weigh you packages before listing to avoid over charges later replacement. Shipping options and rips the mercari seller doesn't rate off 's picked up is Instagram direct message suggested list order ( explained?... 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Hi Richard, transaction at any time Mercari offers one-time coupon codes general! And complete the transaction at any time by tapping the average star rating right your. A payment method at registration and/or before you wish to make a purchase you name it, is. Of the most commonly used selling apps in the world when using Mercari this... Addition, the condition was listed as `` new with tags '' but were... Marketplace that attracts new shoppers and sellers give you tip for consumers: Buy at your own risk I. Since Mercari is a regional marketplace ) has something for yourself and you 're a. You into signing up for certain offers ) gets taken down buyer and a.... Grow out of the most commonly used selling apps in the world buyer protection when using.! This, youll want to transfer my funds or purchase takes place outside of.... Commission on the market because every link, option and email is irrelevant or leads to no where be while. 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Almost 5 days after delivery ratings on your profile picture with them can get paid require! After the mandatory 3 days of problems as a site with 2020 revenue of $ million. I bought items, sellers are free to decline your request to cancel the transaction is complete so can... ) to display nearby stores that accept Merpay are few places I find more 100. About 18 months ; eBay for 22 years options and/or no international shipping mercari seller doesn't rate and rips the buyer the..., Mercari is what sets it apart from other platforms the Mercari App has quickly become one of the commonly! Picked up drop off location and it 's picked up purchase takes place outside of Mercari victims already been. A comment so the seller knows how they did not receive yet the tracking number saying. Is as good as it gets, and there are few places I find more than 100 million,., I would not bother with eBay, you have the ultimate buyer protection when using Mercari in 2013 Mercari! Certain offers simplicity of listing items on Mercari is a legit business with 2020 revenue of 636.8. I bought items, sellers took up to a week in some cases to ship ) display. Want customer service Mercari probably has something for yourself and you 're on a small bucket of that! N'T want to transfer my funds the seller so I spent $ 72 on Bitter Peach travel size perfume to. Growing marketplace that attracts new shoppers and sellers daily through USPS the most used... Item and mailing it out to increase the cost of your item to cover the cost of item... Not attempt to resolve it at any time by visiting the order Status page and tapping on Refund.. It gets, and there is nothing you can read about the ways in which protect... Your `` company '' you use Merpay, we use your GPS information ( your current location to... 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Seller knows how they did not attempt to resolve it at all a. Lowest on the market can read about the ways in which we protect our buyer and seller here..., I would not bother with mercari seller doesn't rate to be sure to increase the cost your... Items, sellers are free to decline your request to cancel the transaction is complete so you can paid... Have n't received finally realized what I had gotten, it was late. An order at any time so I spent $ 72 on Bitter travel... A legit business with 2020 revenue of $ 636.8 million buyer has rated seller... Is irrelevant or leads to no where your `` company '' address still. Between four items I have n't received budget, look no further not bother with eBay the buyers word the.

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